Billing, Cancellations & Ownership
Why dont you provide refunds?
Please understand that in building your website we've invested our team's time and resources, which is why we do not provide refunds.
What's included in the package?
In addition to your mobile-friendly website, you'll get access to an ever-evolving suite of digital tools to help you manage your business online, like Reputation Manager, Social Publisher, Competition Tracker, and more. And every year, we'll offer ...
What is your cancellation policy?
For clients on our month-to-month plan: If you want to cancel your account and you're not under contract, all we require is 30 days. written notice. Email your cancellation request to cancel@mopro.com. For clients under contract: Early termination of ...
What happens to my site if i cancel?
If you cancel, you are able to keep all of your website text and image content. However, as your site is part of Mopro's proprietary platform, it will come offline at the end of the 30-day cancellation period.
My site is online! What’s next?
Congratulations! Show off your new site to your friends and family and be sure to take advantage of all the tools in your Digital Command Center. Going forward, our Support Team will handle all revision requests. You can submit requests via ...
If I had a site before joining Mopro and I cancel my Mopro account does my website go back to the original site?
After your Mopro site is taken offline, you will retain control of your domain settings. If your previous site is still available, you have the option of redirecting your domain settings back to that website.
How do I update my billing information?
You can update your billing information in your Digital Command Center. Navigate to the Settings tab. Select the Overview tab under the staff section from the menu to the left, and then select the Accounts tab. Select "Edit" to update the card on ...
How do I make updates to my site?
Once your site is live, our Support Team will be here to make any updates to your site. You can submit requests via mopro.com/support. If you're on our most recent platform, you can also submit requests via your Digital Command Center. Just log in to ...
How do I get a copy of my invoice?
Access your Digital Command Center at mopro.com/login. Click the tab titled Settings and then click Accounts. Here you'll find Plan, Invoices, and Accounts.
Do I own the design of my site?
Your site stems from our proprietary platform, so we maintain ownership of the design.
Do I own my site URL?
Yes, your website's URL is yours. We'll even cover the first year of your domain if you don't have an existing website.
Can I continue using my Digital Command Center after I cancel my account?
After your 30-day cancellation period, we will take your Mopro site offline and you will no longer have access to your Digital Command Center. We recommend gathering any content you'd like to save (images, text, etc.) before the end of this 30-day ...