What counts as my 1 hour of support per month?

What counts as my 1 hour of support per month?

Your 1 hour of support indicates your talk time with your Digital Account Specialist. You can submit requests via email at any time without using your hour of phone support.
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    • If I don't use my 1 hour of support does it roll over to the next month?

      Sorry, unused support time does not roll over month-to-month.
    • What do I do if I need support?

      If you’re still working to get your site live, you can email your Digital Account Specialist at proteam@mopro.com. If your site is live, you can submit a request to our Support Team via mopro.com/support. If you're on our most recent platform, you ...
    • How do I make updates to my site?

      Once your site is live, our Support Team will be here to make any updates to your site. You can submit requests via mopro.com/support. If you're on our most recent platform, you can also submit requests via your Digital Command Center. Just log in to ...
    • My site is online! What’s next?

      Congratulations! Show off your new site to your friends and family and be sure to take advantage of all the tools in your Digital Command Center. Going forward, our Support Team will handle all revision requests.   You can submit requests via ...
    • What is your cancellation policy?

      For clients on our month-to-month plan: If you want to cancel your account and you're not under contract, all we require is 30 days. written notice. Email your cancellation request to cancel@mopro.com. For clients under contract: Early termination of ...