Support
What should I do if my website is down?
First, check with your domain registrar to make sure your domain hasn’t expired. If your domain hasn’t expired and you’re still experiencing website issues, visit status.mopro.com to check out our platform’s status. Subscribe to updates to receive ...
Why am I allowed only two round of revisions?
While we do limit the rounds of revisions to two, we don't limit the number of revisions that can be done within each round. We've designed this process so we get your site online ASAP. This allows us to complete two concentrated rounds of revisions ...
What do I do if I need support?
If you’re still working to get your site live, you can email your Digital Account Specialist at proteam@mopro.com. If your site is live, you can submit a request to our Support Team via mopro.com/support. If you're on our most recent platform, you ...
What counts as my 1 hour of support per month?
Your 1 hour of support indicates your talk time with your Digital Account Specialist. You can submit requests via email at any time without using your hour of phone support.
If I don't use my 1 hour of support does it roll over to the next month?
Sorry, unused support time does not roll over month-to-month.
Can I make changes to my site myself?
It?s totally up to you. We're here to make changes for you. However, if you'd like to make quick changes to your site yourself, our A.I. Editor makes it easy.